At TPM2, we value transparency and customer satisfaction. We have established the following guidelines for returns, exchanges, and warranties for our TPM 2.0 modules.
1. Right of Withdrawal (Domestic Purchases – Brazil) Customers have up to 7 (seven) calendar days from the date of receipt to exercise the right of withdrawal, in accordance with the Brazilian Consumer Defense Code. This right applies exclusively to purchases made within Brazilian territory.
2. Return Conditions For a return to be accepted, the product must:
⚠️ Incompatibility with the customer's motherboard will only be accepted as a reason for return if compatibility with the specific model was verified prior to purchase.
3. Legal Warranty TPM2 products are covered by a 90 (ninety) day warranty against manufacturing defects, counted from the date of receipt.
The warranty does not cover:
4. International Purchases Due to high international logistics costs and legal differences, we do not accept returns based on withdrawal or incompatibility for international purchases.
International return requests will only be analyzed when:
In these cases, the customer must contact TPM2 within 7 days of receipt, including photos and a description of the issue. All international logistics costs, fees, taxes, and insurance are the sole responsibility of the customer. As an alternative, TPM2 may offer, at its discretion, a free replacement, partial refund, or credit for future purchases.
5. How to Request Contact us via WhatsApp: +55 62 93500-9569
E-mail: [email protected]
